Shipping
Shipping Services
We ship direct from our Hanya Flagship Store in Bali. All orders within Indonesia will be shipped using various delivery services depending on the destination.
For international orders we use DHL and FedEx.
Shipping Charges
Shipping charges are non-refundable.
International: USD25 flat rate. The amount in your local currency may change based on exchange rate, and will be added to your total purchase upon check out.
We offer free shipping worldwide for all orders over USD250.
Domestic: We offer free shipping to all Indonesian addresses if you purchase direct from our website! For purchases on Tokopedia & Shopee we offer up to IDR 40K discount on shipping fees.
Timeframe
We operate Monday through Friday (9 am – 5 pm), and Saturday (9 am – 11 am) GMT+8. Payment confirmation received on weekends and Indonesian public holidays will be checked on the next business day.
Please allow 1 - 2 business days after payment confirmation for us to check your payment, perform quality control of your merchandise and pack your order. Please note if you purchase a Pre-Order item, a minimum 7-10 business days will be added to this timeframe. Orders will be shipped on the next business day after packing. You will be sent a confirmation email with tracking information once your order has been dispatched.
We will be unable to proceed with shipment if the order hasn’t been paid in full. If there is a problem with your payment, our online team will inform you via email.
Delivery Estimation
JAKARTA AREA. Estimated delivery time: 1-3 business days after shipment.
OTHER CITIES IN INDONESIA. Estimated delivery time: 2-5 business days after shipment.
INTERNATIONAL. Estimated delivery time: 5-15 business days after shipment.
PLEASE NOTE: Order delivery times are provided by our freight companies as guidelines only, and do not take into account possible delays, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery once the order has been shipped.
Tracking
When your online purchase is complete you will receive an email containing your order confirmation, delivery details and tracking information. You can also log into your account and find your tracking details under View Orders. If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you.
Shipping Disclaimer
IMPORTANT NOTICE: Due to COVID-19, shipping to all destinations may be delayed. Please allow additional time for your order to arrive.
Hanya does not take responsibility for any damaged, lost or stolen parcels or any import duties, customs or taxes placed by the shipping destination country.
Hanya does not take responsibility for loss of merchandise after the courier has delivered the order to the address.
Hanya does not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address. For Indonesian customers, please check your JNE shipping code in the “Track Order” links at the top of the page (jne.co.id) and call JNE customer service (021-2927 8888) if any shipping problems arise.
We encourage you to double check your order (size, quantity, color) and shipping details before finalising the purchase.